McAfee have announced that they want to improve upon their existing tech support by releasing a new suite of McAfee technical support services for their UK consumers, called McAfee TechMaster™ services.
McAfee have recognized that in this day and age many family’s digital lives are varied and very different to a few years ago. There are laptops of different makes, smartphones, tablets and cameras now in almost every home, many all at the same time. One of their new tech support solutions is one that covers a household for all of their devices.
When something does go wrong with a PC, laptop or other device, many consumers feel reticent in taking it in to be fixed. This is because it can be time consuming to pack up a computer or laptop, ensure things are backed up, and spend a period of time without a device. With his in mind, McAfee’s new TechMaster™ services are delivered remotely via phone, so that the tech support can be given remotely and not require people to take their devices to a retail outlet.
McAfee’s new suite of technical support includes a whole range of support services, for a wide variety of needs. These range from the comprehensive (for example covering all of a family’s devices for a year) to ones that work incident by incident, depending on the nature of the problem. For example, there are packages for virus removal, or for troubleshooting. There is also help with setting up your new PC or Mac, including help with things such as monitors and keyboards.
McAfee believe that having a centralized technology support for all or one of your devices is something that is very important to consumers, and have used independent reports to support this idea. As households continue to buy new and different types of technology, the idea of having something to cover it all may certainly become a popular one.
Guest Article by Sophie Camp